# Knowledge — drop source material here

This folder is the **only** thing the AI learns from. Quality here = quality of the bot.

## Drop these in:
- **Coach common-questions Excel** (you're providing this) — questions + the approved answer.
- Help docs / FAQ articles.
- Ram's program docs / policy docs (refunds, subscriptions, how-the-app-works).

## Rules
- **Curated and approved only.** No raw Freshchat chat dumps — messy coach phrasing
  dilutes the AI's reasoning (Ram's call).
- One topic per row/section is ideal — it chunks and retrieves better.
- If an answer is account-specific (e.g. "what's my refund status"), it doesn't belong
  here — that's a live DB lookup, handled in code.

Once the Excel is here, the next step is `scripts/build_index.py` to turn it into the
searchable knowledge base.