[id 0 | current_tag:P3 | PQP Shortcuts] Q: What is the Stay Free program? A: Great question! The Stay Free program is your 30-day post-quit support program that begins right after Day 6 of the QuitSure program. Think of it as the next chapter of the same journey you've already started - not a separate program at all. It consists of 19 sessions, designed to be completed over 30 days. Each session helps you navigate withdrawal symptoms, triggers, cravings, and urges with practical tools and exercises. It works on keeping your subconscious mind on the right mindset, making the transition into your smoke-free life smoother and more natural. You'll find video sessions, jou --- [id 1 | current_tag:P3/P9 | PQP Shortcuts] Q: What topics does the Stay Free program cover? A: The Stay Free program is packed with practical support to keep you on track. Here's what you can look forward to: Guidance on handling withdrawal symptoms, cravings, triggers, and social situations. A specialised Toolkit you can use anytime, anywhere. Strategic repetition of the most important ideas - because repetition helps rewire the subconscious mind. Journaling exercises to help you process your thoughts and emotions. --- [id 2 | current_tag:P3 | PQP Shortcuts] Q: Is the Stay Free program a separate program? A: Not at all! We understand the confusion, but the Stay Free program is simply the next phase of the same QuitSure journey you've been on. Think of it as one continuous program of 36 days - 6 days of quitting + 30 days of staying free. You've already completed the hardest part. This phase is about supporting and strengthening the new “non-smoker” identity you've built. --- [id 3 | current_tag:P3/P9 | PQP Shortcuts] Q: Why is there a Stay Free program after the quit program? A: That's a really important question, and we're glad you asked. Quitting is a powerful first step - and you've already taken it! The Stay Free program exists because lasting freedom requires more than just stopping. It equips you with the tools, exercises, and reinforcement you need to stay smoke-free for good. It helps you navigate the adjustment period with confidence. It addresses the psychological and emotional aspects that come up after quitting. It strengthens the new neural pathways you've started building. Think of it like physiotherapy after surgery - the surgery was successful, and no --- [id 4 | current_tag:P3/P9 | PQP Shortcuts] Q: How long is the Stay Free program? A: The program spans 30 days and includes 19 sessions. The sessions are thoughtfully spread out so you have time to absorb and practice what you learn. It's designed to fit comfortably into your life without feeling overwhelming. --- [id 5 | current_tag:P3/P9 | PQP Shortcuts] Q: Why are the Stay Free sessions spread over 30 days? A: This program is about helping you deal with your experiences post quitting. By spreading sessions over 30 days, you can: Gradually reinforce the learnings at the pace your brain naturally adapts. Build long-term habits that support staying smoke-free. Practice the tools in real-life situations between sessions. Allow your subconscious mind time to absorb and integrate each concept deeply. This isn't about rushing - it's about lasting change. --- [id 6 | current_tag:P3/P9 | PQP Shortcuts] Q: How much time do I need to spend on the Stay Free program each day? A: Each day's content takes approximately 10-15 minutes to complete. We've designed it to be manageable and easy to fit into your daily routine - whether you're a busy professional, a parent, or juggling multiple responsibilities. Think of it as a brief daily check-in with your smoke-free self. --- [id 7 | current_tag:P3/P9 | PQP Shortcuts] Q: Will the Stay Free program help me deal with withdrawal symptoms? A: Absolutely, yes. Managing withdrawal symptoms is one of the core focuses of the Stay Free program. We understand that the first few days and weeks can feel uncertain, and we want you to feel fully supported. The program provides practical strategies and exercises specifically designed to help you manage and overcome withdrawal symptoms. We have tools like Urge Surfing and Hypnosis video to help you when an urge refaces or when you are faced with a trigger. You'll learn what to expect, when to expect it, and exactly what to do about it. Remember: withdrawal symptoms are signs of healing, not s --- [id 8 | current_tag:P3/P9 | PQP Shortcuts] Q: Will the Stay Free program help me deal with urges and cravings? A: Yes, absolutely! The program includes dedicated sessions on understanding and managing cravings and urges. You'll learn: Techniques like Urge Surfing and 555 Breathing to ride through any moment. How to use the Thought Reframing tool to handle intrusive thoughts. TIPP Technique for handling emotions and strong urges. You're never alone in this - our tools and your coach are always available. --- [id 9 | current_tag:P3/P9 | PQP Shortcuts] Q: Do I need to purchase another subscription for the Stay Free program? A: No, not at all! The Stay Free program is included as part of your original subscription at no extra cost. You've already invested in your freedom - this is our way of making sure that investment pays off for life. --- [id 10 | current_tag:P3 | PQP Shortcuts] Q: Is the Stay Free program mandatory? A: No, the Stay Free program is completely optional. If you feel confident that you don't need additional support after the 6-day quit program, you're absolutely free to skip it. Think of it like physiotherapy after surgery - the surgery was successful, and now this program helps you recover fully. That said, we genuinely recommend giving it a try - even completing just a few sessions can make a meaningful difference. Many users who felt confident after quitting have told us they were glad they did the Stay Free program because it helped them handle unexpected situations with ease. There's no pr --- [id 11 | current_tag:P3/P9 | PQP Shortcuts] Q: Is there any waiting time before I can proceed to the next session? A: Yes, the session unlocking process works the same way as it did during the main program. This pacing is designed to give your mind time to absorb the content and practice all the exercises and what you've learned before moving to the next session. Trust the process - it's working in your favour. --- [id 12 | current_tag:P3/P9 | PQP Shortcuts] Q: Will I have access to the Stay Free program once my subscription is over? A: The Stay Free program is available as long as your subscription is active. We encourage you to make the most of it while you have access - the Toolkit and insights you gain will stay with you for life, even after your subscription period ends. --- [id 13 | current_tag:P3/P9 | PQP Shortcuts] Q: Can I revisit earlier Stay Free sessions? A: Yes, absolutely! You can use the arrow key on the home screen of the app to navigate back to earlier sessions anytime. Alternatively, you can click on any particular day as shown on the top of the profile section. Many users find it helpful to revisit certain sessions when they need a refresher or extra reinforcement. Feel free to go back as often as you'd like. If your subscription has expired, then you will need to reactivate the subscription to be able access the modules. --- [id 14 | current_tag:P3/P9 | PQP Shortcuts] Q: What if I miss a day or two during the program? A: That's completely okay - life happens, and we understand! You can restart right where you left off. The content is sequential and designed so that you can complete it at your own pace. There's no penalty for missing a day, and the program will be right here waiting for you when you're ready. But for the best experience, we recommend that you follow it everyday. Just spare 10-15 minutes. --- [id 15 | current_tag:P3/P9 | PQP Shortcuts] Q: I was on Day 7 of the program earlier. Where can I find that? A: Thank you for asking - we understand this might feel confusing. We recently made an update to the program and removed Day 7 as a standalone day. However, we want to reassure you: all the important concepts from that session are now presented in the upcoming Stay Free sessions, along with a lot of new content and exercises. This is actually an improvement, because you now receive that information at the most appropriate time in your smoke-free journey - when it's most relevant and impactful. --- [id 16 | current_tag:P3 | PQP Shortcuts] Q: There was some content on Day 6 of the program. Now I can't find that. A: We completely understand your concern. We recently updated the program and moved some content from Day 6 that is better suited for after you've quit smoking. All the important concepts are now presented in the upcoming Stay Free sessions. This change was made because certain information is more effective and meaningful when you receive it at the right stage of your journey. Rest assured, nothing important has been lost - it's simply been placed where it can help you most. --- [id 17 | current_tag:P3/P9 | PQP Shortcuts] Q: Is the Stay Free program something new? A: Yes! The Stay Free program is a recent update and addition to the existing QuitSure program. We're always working to improve the experience and provide better support. Based on feedback from thousands of users, we developed this program to help people maintain their smoke-free life with greater confidence and ease. --- [id 18 | current_tag:P3 | PQP Shortcuts] Q: You said the program is only 6 days. Why do I have to complete another 30 days? Why didn't you tell me earlier? A: We completely understand your concern, and we appreciate you raising it. The 30-day Stay Free program is absolutely not mandatory - it's a support program designed to make your transition into a smoke-free life easier and more comfortable. Think of it as an upgrade to your experience, not a compulsion. You've already successfully quit with the help of the first 6 days of the program- that's the biggest achievement. The Stay Free program is simply there to support you if you'd like the extra guidance. You can do as many or as few sessions as you feel you need. --- [id 19 | current_tag:P3 | PQP Shortcuts] Q: My subscription is about to get over. If I knew that there is another 30 days, I would have started the program sooner. A: We sincerely apologize for any inconvenience. The Stay Free program is a recent addition, so we weren't able to inform you earlier. We understand this can be frustrating. Please know that the complete 36-day program (6 days + 30 days) would have required a subscription period longer than one month regardless. The Stay Free program is not a compulsion - it's an optional support tool. If you'd like to continue with the remaining sessions, you can renew your subscription. However, the tools and concepts you've already learned will continue to serve you well. If you have any specific concerns, pl --- [id 20 | current_tag:P3/P9 | PQP Shortcuts] Q: Are journals accessible after subscription is over? A: All your completed journals are accessible any time, even after your subscription expires. You can access journals in your toolkit tab or profile tab in the app. --- [id 21 | current_tag:P3/P9 | PQP Shortcuts] Q: Are the exercises accessible after subscription is over? A: All the exercises, which were already unlocked, are accessible in Toolkit tab, even after your subscription is over. Even those exercises which were unlocked but not completed are accessible. --- [id 22 | current_tag:P3/P9 | PQP Shortcuts] Q: What is the Toolkit? Where can I find it? A: The Toolkit is one of the most helpful features in the app! Here's everything you need to know: You can find the Toolkit at the bottom bar of the app - it's the 4th tab from the left side. The Toolkit is a collection of all the important exercises you may need to use again in various situations - like 555 Breathing, Urge Surfing, Thought Reframing, Hypnosis Audio and the Final Scripts, etc. It's designed for your ease of access, so you don't have to search through individual days to find a specific exercise. The Toolkit also has a Journals tab, which makes it easy to access all your past jour --- [id 23 | current_tag:P3/P9 | PQP Shortcuts] Q: When will the module be unlocked after 10th day? A: The modules will be unlocked in the same way as before (i.e. the next day after starting the current day) --- [id 24 | current_tag:P3/P9 | PQP Shortcuts] Q: What if I am unable to complete the post quit program within my subscription period? A: Once your subscription expires, your access to the stay free sessions will be automatically blocked. However, if you found this helpful, I suggest that you renew your subscription and complete the program. The 30-day Stay Free program is absolutely not mandatory - it's a support program designed to make your transition into a smoke-free life easier and more comfortable. Think of it as an upgrade to your experience, not a compulsion. Most of the people find that this is a good investment, specially when the money spent on smoking is much more. But if you really feel confident that you don't nee --- [id 25 | current_tag:P3/P9 | PQP Shortcuts] Q: In which languages is the Stay Free program available? A: English only --- [id 26 | current_tag:P3/P9 | PQP Shortcuts] Q: Why does the Stay Free program take 30 days if there are only 19 sessions? A: The frequency of sessions reduce as you progress through the program. So at later stages you will be doing one session every couple of days. --- [id 27 | current_tag:P9 | LTP Shortcuts] Q: What is the QuitSure (Relaxed) program? A: Great question! The QuitSure (Relaxed) program is a 42-day guided program designed to help you quit smoking (or vaping) in a gradual, natural way. Each day, you'll spend just 10-12 minutes going through guided content - a mix of short videos, text sessions, and simple exercises. The content works on changing the way you think about smoking at a deep level, while the exercises help you apply those insights to your own smoking habits. The idea is simple: instead of forcing yourself to quit overnight, the program gradually removes your desire to smoke - so that by Day 42, you're genuinely ready --- [id 28 | current_tag:all | LTP Shortcuts] Q: How is the QuitSure (Relaxed) program different from the QuitSure (Original) program? A: Both programs use the same proven psychology and science - the core approach is identical. The difference is really about pace and time commitment: QuitSure (Original) is an intensive 6-day program that requires about 60-90 minutes of your time each day. It's a deep dive - you go through all the material quickly and quit at the end of Day 6. QuitSure (Relaxed) spreads that journey over 42 days, requiring only 10-15 minutes a day. It allows for a natural, gradual reduction in smoking over time, so you ease into a smoke-free life at your own pace. And most importantly, the content is very sim --- [id 29 | current_tag:all | LTP Shortcuts] Q: Why would I choose a 42-day program when I could quit in 6 days? A: That's a really fair question, and I'm glad you're thinking about it! The truth is, quitting isn't one-size-fits-all. The Original 6-day program works wonderfully for people who can carve out about an hour a day and want to dive in intensively. But for many people, that kind of daily commitment feels heavy - and when something feels heavy, it's easy to keep putting it off. The Relaxed program requires only 10-15 minutes a day. That makes it far more manageable to fit into a busy life. And because the program works on gradually shifting your mindset over 42 days, many people find the transiti --- [id 30 | current_tag:P9 | LTP Shortcuts] Q: Who is the QuitSure (Relaxed) program best suited for? A: The Relaxed program is a great fit if: - You have a busy schedule and can realistically dedicate only about 10-15 minutes a day to the program - You prefer a gradual, low-pressure approach rather than jumping in all at once - You've found it hard to commit to longer daily sessions in the past - You like the idea of easing into a smoke-free life naturally, at your own pace There's no "wrong" choice between the two programs - it really comes down to what fits your life right now. If you're unsure, I'm happy to help you figure out which one might work best for you. --- [id 31 | current_tag:P9 | LTP Shortcuts] Q: Is 42 days a long time to commit to a program? A: I completely understand why it might sound like a long commitment! But here's the thing - each day only requires about 10-12 minutes of your time. That's less time than most people spend on a single cigarette break. When you think about it that way, it's actually a very small daily investment for something as life-changing as becoming smoke-free. And because the daily sessions are so short, most people find it fits effortlessly into their routine - whether it's during their morning coffee, a lunch break, or before bed. You've been smoking for how many years? 42 days to undo all of that is ac --- [id 32 | current_tag:all | LTP Shortcuts] Q: What kind of content will I receive each day? A: Each day's session is designed to be engaging and practical. Here's what you can expect: - Short video/text sessions that explain key concepts about how smoking addiction really works - things that will genuinely surprise you - Journaling exercises to help you reflect and connect the concepts to your own experience - Practical exercises to help you handle real-life situations like stress, social settings, and cravings - Subconscious mind exercises that help rewire your brain's automatic patterns around smoking It's not preachy or guilt-based. The content is built on positive psychology, neur --- [id 33 | current_tag:P9 | LTP Shortcuts] Q: How long is the program in total? A: The full journey has two parts: 1. The main program: 42 days - this is where you'll go through the content, do the exercises, and work toward your quit day on Day 42. 2. The Stay Free (post-quit) program: 30 days after you quit - this provides ongoing support, tools, and guidance to help you stay smoke-free during that crucial first month. The post-quit program is included in your subscription - there's nothing extra to purchase. So you'll have continuous support for the entire journey. --- [id 34 | current_tag:P9 | LTP Shortcuts] Q: How much time does each day's session take? A: Each day includes approximately 10-12 minutes of guided content, followed by a couple of short exercises. All in all, you're looking at about 15 minutes on most days. It's intentionally designed to be short and manageable so it fits easily into your daily routine - no matter how busy your day is. --- [id 35 | current_tag:all | LTP Shortcuts] Q: How does the quitsure program work? ( do we tell them in short about both original and relaxed program?) A: QuitSure helps you quit smoking by changing how you think and feel about smoking - so quitting feels natural, not forced. We offer two programs with the same core approach: QuitSure (Original): An intensive 6-day program requiring 60-90 minutes per day. You go through the material quickly and quit at the end of Day 6. Best for people who can dedicate focused time and want fast results. QuitSure (Relaxed): A gradual 42-day program requiring just 10-15 minutes per day. You ease into a smoke-free life at your own pace. Best for busy people who prefer a steady, low-pressure approach. Both prog --- [id 36 | current_tag:P9 | LTP Shortcuts] Q: I have a specific smoking deception/trigger/behavior I want to address, but I'm only on Day 1/2/3 of the Relaxed program. A: I totally understand the eagerness to tackle this right away - it shows great self-awareness that you've already identified it! Here's the thing: the program is structured in a very deliberate sequence. In the first few days, we're building your foundation - helping you understand how the trap works, why willpower fails, and how your brain got wired this way. This foundation is essential before we start dismantling specific deceptions and triggers. The program will address your specific concern (and many others you haven't even identified yet) in the coming weeks - particularly from Week 3 o --- [id 37 | current_tag:P9 | LTP Shortcuts] Q: How will this program(relaxed) help me to quit smoking ? A: Great question! Here's how QuitSure works in a nutshell: Most quit methods ask you to resist cravings using willpower. That's why they fail 96% of the time - you're fighting a battle you can't win long-term. QuitSure takes a completely different approach. Instead of fighting cravings, we remove the desire to smoke altogether. Here's how: Weeks 1-2: You'll understand exactly how nicotine hijacked your brain and why you feel the way you do about smoking. No guilt, no pressure - just clarity. Weeks 3-4: We systematically dismantle every false belief keeping you hooked - stress relief, enjoyme --- [id 38 | current_tag:all | LTP Shortcuts] Q: I only smoke in particular situations. How to remove these deceptions ? A: What you're describing are situational triggers - specific moments your brain has linked to smoking through years of repetition (Pavlovian conditioning). Coffee + cigarette. Driving + cigarette. After meals + cigarette. Your brain made these connections through thousands of repetitions, and now it feels like those situations "need" a cigarette. But here's the truth: the situation never provided anything. The cigarette only ever removed the urge that the previous cigarette created. The coffee was always enjoyable on its own - you just never gave yourself the chance to experience it without the --- [id 39 | current_tag:all | LTP Shortcuts] Q: Smoking helps me with constipation. How to break this deception ? A: This is one of the most common concerns, so let me address it directly. Here's what's actually happening: nicotine is a stimulant that speeds up gut motility (bowel movement). Over time, your body became dependent on that stimulant for its morning routine. When you remove the nicotine, your digestive system needs a short adjustment period to remember how to work on its own - which it absolutely will. This is NOT a reason to keep smoking. It's a temporary adjustment, not a permanent condition. Here's what helps: Warm water first thing in the morning - this stimulates the same gastric reflex --- [id 40 | current_tag:P9 | LTP Shortcuts] Q: Do I need to complete a session every day for 42 days? A: The program is structured as a daily journey over 42 days, and for the best results, I'd recommend following the daily schedule as closely as you can. Consistency really helps the concepts sink in and build on each other. That said, life happens! If you miss a day or two, don't stress about it. Just pick up from where you left off and keep moving forward. The important thing is not to let a small gap turn into a long one. --- [id 41 | current_tag:P9 | LTP Shortcuts] Q: Do I have to stop smoking when I start the program? A: No, not at all! In fact, the program specifically tells you to keep smoking as you normally would. There's no pressure to cut down or quit at any point during the program. The whole approach is about gradually changing your mindset and your relationship with smoking. As that shift happens naturally over the weeks, you'll find your desire to smoke starts reducing on its own - without any force or willpower. You'll be guided through a proper quitting ceremony on Day 42 when you're genuinely ready. --- [id 42 | current_tag:all | LTP Shortcuts] Q: I have already stopped smoking. Can I start the QuitSure (Relaxed) program? A: Since you've already stopped smoking, the Relaxed program wouldn't be the best fit for you. It's designed for people who are currently smoking, because much of the program involves observing and reflecting on your own smoking behavior as you go through the content. I'd recommend the QuitSure (Original) program instead - it's better suited for your situation and will equip you with the tools and mindset to stay smoke-free long-term. Would you like me to help you get started with that? --- [id 43 | current_tag:P9 | LTP Shortcuts] Q: Do I have to reduce my smoking during the program? A: No, you absolutely don't have to force any reduction. In fact, we specifically ask you not to. The whole philosophy of the program is that forcing yourself to cut down creates deprivation and cravings - and that's exactly what we want to avoid. What most people experience is that after about 2-3 weeks, they naturally start wanting fewer cigarettes. It's not something you have to make happen - it happens on its own as the content starts shifting the way your mind relates to smoking. That natural reduction is a really good sign when it happens, but there's no pressure and no timeline for it. --- [id 44 | current_tag:P9 | LTP Shortcuts] Q: What if I want to quit before Day 42? Can I finish early? A: I love the enthusiasm! It's great that you're feeling ready. However, the program is designed as a complete 6-week guided journey for a reason. Each week builds on the previous one, and the quitting ceremony on Day 42 is carefully timed so that you've gone through all the mental preparation needed for a lasting quit. If you're feeling a strong reduction in your desire to smoke, that's wonderful - it means the program is working! You can absolutely reduce to just one or two cigarettes a day when that feels natural. But I'd encourage you to continue with the daily sessions all the way through --- [id 45 | current_tag:all | LTP Shortcuts] Q: Can I complete multiple days at once? A: I understand the temptation to power through, but the program is designed the way it is for a specific reason. It's not just about reading the content - it's about giving your brain time to absorb each concept, relate it to your own experiences, and start building new thought patterns. That process happens between sessions, not just during them. Think of it like learning a musical instrument - you can't cram a month of practice into one day and expect the same results. Your brain needs time to rewire. If you genuinely feel that you want to move faster, I'd actually recommend considering the --- [id 46 | current_tag:P9 | LTP Shortcuts] Q: Can I drink alcohol or go to social events while on the program? A: Yes, absolutely! There's no need to put your life on hold while you're on the program. You can continue your normal social life, including drinking and attending events. In fact, the program actually covers how to handle social situations and alcohol in the later stages (around Days 29-30), so you'll be well-prepared. If you do find that certain social situations make you smoke more than usual, don't worry about it - that's completely normal and the program will address exactly why that happens and how your thinking around it will shift. --- [id 47 | current_tag:all | LTP Shortcuts] Q: Can I pause the program? A: Unfortunately, the program doesn't have a pause feature at the moment. It's designed as a continuous daily journey because consistency is really important for the mindset shifts to build on each other. If something comes up and you need to take a break, you can always pick up from where you left off when you're ready. If the gap is longer than a few days, I'd suggest spending a little time revisiting the previous days' content before moving forward, just to refresh your memory. And of course, I'm here to support you through it either way. --- [id 48 | current_tag:all | LTP Shortcuts] Q: Can I go back and review earlier days? A: Yes, you absolutely can! There are two easy ways to do this: 1. Use the arrow keys (on Home Page) within the app to navigate back to earlier sessions 2. Go to the Profile section where you can see all the days of the program on the top and jump to any specific day you'd like to revisit I'd actually encourage reviewing earlier content from time to time - especially if a concept felt particularly meaningful to you. Revisiting key insights can reinforce the mindset shifts. --- [id 49 | current_tag:all | LTP Shortcuts] Q: Will I get reminders or notifications for daily sessions? A: Yes! The app sends regular notifications to keep you on track. The notifications are smart - they adjust based on how you interact with the app, so they'll gently remind you when it's time for your daily session. If you're not receiving notifications, make sure they're enabled for the QuitSure app in your phone's settings. And if you need any help with that, just let me know! --- [id 50 | current_tag:P9 | LTP Shortcuts] Q: What languages is the program available in? A: Currently, the QuitSure (Relaxed) program is available in English. We're always working on expanding our language support, but for now, English is the only option for this program. --- [id 51 | current_tag:all | LTP Shortcuts EXCLUDED] Q: After identifying high vs. low attachment cigarettes, I'm still not able to reduce smoking. What do I do? A: I appreciate you sharing this. Let me reassure you: not being able to reduce at this stage is completely okay and doesn't mean anything is wrong. Remember the core philosophy: we never force reduction. If you're trying to make yourself smoke less, that's willpower - and willpower creates deprivation, which creates stronger cravings. Here's what's likely happening: your high-attachment cigarettes are still connected to active deceptions - false beliefs that haven't been fully dismantled yet. And that's exactly what the remaining program content is designed to do. My guidance: Stop trying to --- [id 52 | current_tag:all | LTP Shortcuts EXCLUDED] Q: How to remove any deception ? A: You can firstl use the Upgraded Mindful Smoking exercise targeted at the specific deception. Here are the steps that you can follow : Identify the belief ("I believe smoking helps with ___") Smoke one cigarette mindfully, testing that specific belief Honestly assess: did it actually deliver what the belief promised? Journal the evidence --- [id 53 | current_tag:P9 | LTP Shortcuts] Q: My smoking has increased while doing the relaxed program, what do I do? A: First - don't panic, and please don't feel guilty about this. It happens, and it doesn't mean the program isn't working. Here's why it sometimes happens: as you become more aware of your smoking (which is exactly what the program is designed to do), some people initially smoke more because they're paying attention to every urge and responding to it. Others feel anxious about the process itself and smoke to manage that anxiety. Here's what's important: This is temporary. It's a very common early-stage response and it usually corrects itself within a few days. Do NOT try to force yourself to --- [id 54 | current_tag:P9 | LTP Shortcuts] Q: I am on the 42 days program, but mindful smoking is making me disgusted and I want to quit now. What should I do? A: That's actually a really positive sign! It means the program is working - your conscious mind is starting to see smoking for what it really is, and your body is confirming it. However, I'd encourage you to stay the course and complete the full program rather than quitting early. Here's why: The disgust you feel right now is real, but it's not yet a complete mindset shift. The program still has important work to do: Dismantling all remaining deceptions (not just the ones you've identified so far) Building your relapse-prevention toolkit Mental rehearsal for tough situations The quitting cere --- [id 55 | current_tag:P9 | LTP Shortcuts] Q: I am a chain smoker, how many times a day should I smoke mindfully? A: Great question! Regardless of how many cigarettes you smoke per day, the recommendation is the same: Smoke 1-2 cigarettes mindfully per day. That's all you need. The rest of your cigarettes, you can smoke normally. The key is quality of attention, not quantity. One fully mindful cigarette - where you really pay attention to the taste, smell, throat sensation, and how your body actually feels - teaches your subconscious more than 20 smoked on autopilot. Here's why: mindful smoking isn't about making smoking unpleasant or reducing your count. It's about breaking the autopilot and letting your --- [id 56 | current_tag:P9 | LTP Shortcuts] Q: Is the QuitSure (Relaxed) program included in my existing QuitSure subscription? A: The QuitSure (Relaxed) program is a separate program with its own subscription. If you're currently subscribed to the QuitSure (Original) program, you would need a separate subscription to access the Relaxed program. If you'd like to switch, I can guide you through the process - just let me know! --- [id 57 | current_tag:P9 | LTP Shortcuts] Q: What is the price of the program? A: The QuitSure (Relaxed) program is priced at $25 per month. When you think about what you spend on cigarettes each month - most people spend anywhere from $150 to $400+ depending on where they live - the program is a fraction of that cost. It's an investment in your health that actually saves you money from the very first month. --- [id 58 | current_tag:P9 | LTP Shortcuts] Q: Is there a post-quit program after the Relaxed program? Do I need to purchase it separately? A: Yes, there is a 30-day Stay Free (post-quit) program that begins right after you complete Day 42. And the great news is - you don't need to purchase it separately! It's a continuation of your Relaxed program journey and is fully covered under your existing subscription. The post-quit program provides ongoing support, new tools, and guidance to help you navigate life as a non-smoker during that important first month. So you'll have continuous support throughout your entire journey. --- [id 59 | current_tag:all | LTP Shortcuts] Q: If my subscription expires during the program, what happens? A: Your access to the program content continues as long as your subscription is active. If your subscription expires before you've completed the program, you would need to renew it to continue accessing the remaining sessions. This also applies to coaching support - you'll have access to me and the coaching team for as long as your subscription is active. So I'd recommend making sure your subscription stays current until you've completed the full program, including the post-quit phase. If you have any questions about your subscription status, feel free to ask and I'll help you sort it out. --- [id 60 | current_tag:all | LTP Shortcuts] Q: What features remain available once my subscription has expired? A: Once your subscription expires, your access to the modules will be automatically blocked. All your completed journals and the exercises that were already unlocked are accessible in Toolkit tab, even after your subscription is over. Even those exercises which were unlocked but not completed are accessible. --- [id 61 | current_tag:all | LTP Shortcuts] Q: I saw a weekly subscription option when I downloaded the app. Now I can't see it. How do I go back to that screen? A: I understand the frustration! That weekly subscription option was a special introductory offer that was available only during the onboarding process, for a limited time window (as shown on the screen at that time). Unfortunately, once that window has passed, it's no longer available. The standard subscription options are what you'll see now. I'm sorry about the confusion - if you have any other questions about the available plans, I'm happy to help. --- [id 62 | current_tag:P9 | LTP Shortcuts] Q: I can't afford the weekly/monthly subscription. Can I get a discount or free access? A: I completely understand that cost is a consideration, and I appreciate you being upfront about it. The QuitSure (Relaxed) program is already our most affordably priced option. To put it in perspective: - Nicotine patches/gum: $150-300+ for a full course, with only a 4-6% long-term success rate - Prescription medications (Chantix/Champix): $300-500+ with potential side effects - Hypnotherapy sessions: $200-600+ per session, often requiring multiple sessions - Monthly cigarette cost: Most smokers spend $150-400+ every single month At $25/month (or $10/week), the Relaxed program is a fraction --- [id 63 | current_tag:all | LTP Shortcuts] Q: I switched from the Original Program to the Relaxed Program, but it seems that the total amount I have paid overall is higher. Could you please help me understand why I ended up paying more after switching programs? A: I understand your concern about the pricing difference, and I appreciate you raising it. You're right that the Relaxed program subscription over 2 months may come to slightly more than a single month on the Original program. Here's the way to think about it: The Relaxed program gives you 42 days of structured, daily content (vs. 6 days) It requires only 10-15 minutes of your day (vs. 60-90 minutes) Both include the full Stay Free post-quit program and coaching support. The total content and support you receive is actually more spread out and in many ways more comprehensive The most importan --- [id 64 | current_tag:all | LTP Shortcuts] Q: Can I switch from QuitSure (Original) to the QuitSure (Relaxed) program? A: Absolutely, we can help you with that! If you'd like to switch from the Original to the Relaxed program, here's what you need to know: - We'll set you up on the Relaxed program for the remaining period of your currently active subscription - You would start from Day 1 of the Relaxed program, since the content and structure are different Just let me know and I'll get the switch started for you. --- [id 65 | current_tag:P9 | LTP Shortcuts] Q: Can I switch from QuitSure (Relaxed) to the QuitSure (Original) program? A: If you're within the first 10 days of the Relaxed program, yes - we can help you make that switch. If you're further along in the program, I'd honestly recommend continuing with the Relaxed program rather than switching midway. Here's why: the two programs are structured quite differently, and switching partway through can be confusing. There's overlap in some content, but the sequence and pacing are different, so you might miss important concepts or encounter them out of order. That can actually work against you. If you do decide to switch regardless, here's what's involved: - You would nee --- [id 66 | current_tag:all | LTP Shortcuts] Q: I didn't get a chance to choose my program. I was automatically placed in the Relaxed program (or the Original program). Why? A: Good question! During the onboarding process, the app asks you a series of questions about your smoking patterns, habits, and lifestyle. Based on your answers, the system recommends and presents the program that's most likely to work well for you. So the program you were placed in was selected based on your specific profile - it wasn't random! That said, if you feel the other program would be a better fit for you, we can absolutely help you switch. Just let me know, and I'll walk you through the steps. --- [id 67 | current_tag:all | LTP Shortcuts] Q: I'm on the QuitSure (Original) program but I'm unable to find time to dedicate 1 hours daily. What should I do? A: I completely understand - life is busy, and committing 1+ hours a day is genuinely difficult for a lot of people. The good news is that the QuitSure (Relaxed) program was designed exactly for this situation. The Relaxed program covers the same core content but only requires about 10-15 minutes a day, spread over 42 days. It's much easier to fit into a packed schedule, and the results are equally effective. Would you like me to help you switch to the Relaxed program? It might be a much better fit for your current lifestyle. --- [id 68 | current_tag:P9 | LTP Shortcuts] Q: How do I start the 42-day program? A: Getting started is simple! Here's what to do: 1. Subscribe to the QuitSure (Relaxed) program through the app 2. Once subscribed, the app will guide you through your first day's session right away 3. Each day, just open the app and follow that day's content (about 10 minutes of reading/watching) and do the exercises 4. Continue smoking as you normally would - no pressure to change anything 5. The program will guide you naturally toward Day 42, when you'll make your final quit And remember, I'm here throughout the entire journey. If you ever have questions, need encouragement, or want to talk --- [id 69 | current_tag:all | LTP Shortcuts] Q: What if I had a gap during the program? A: Don't worry - a gap doesn't mean you've lost your progress! Here's what I'd suggest: Short gap (approx 2-4 days): Just pick up right where you left off. The content will still make sense, and you'll be back in the flow quickly. Longer gap (a week or more): Before moving forward, I'd recommend spending some time revisiting the earlier days to refresh your memory on the key concepts. You don't need to redo every exercise - just re-read the main content at a comfortable pace (you could cover a few days' worth of content in one sitting). Once you feel caught up, continue forward at the normal da --- [id 70 | current_tag:all | LTP Shortcuts] Q: Why does the Relaxed program encourage natural reduction, but the Original program doesn't? A: Great observation - and there's a really important reason for this difference. Both programs work on the same core principle: changing your mindset so that your desire to smoke genuinely fades away. The key idea in both programs is that you should never fight cravings, because fighting them actually makes them stronger. With the Original program (6 days): The content takes about 3-4 days to start shifting your thinking. In a 6-day program, there's simply not enough time for natural reduction to happen meaningfully before quit day. If you tried to force reduction during those few days - befor --- [id 71 | current_tag:P9 | LTP Shortcuts] Q: How effective is the Relaxed program compared to the Original program? A: The effectiveness is the same - as long as you complete the program. Both programs use the same proven psychology, the same core content, and the same approach to removing your desire to smoke. The science behind them is identical. The main difference is really just the pace and daily time commitment. The key factor in success isn't which program you choose - it's whether you complete it fully. That's why it's so important to pick the program that fits your lifestyle, so you're more likely to stick with it all the way through. --- [id 72 | current_tag:all | LTP Shortcuts] Q: I completed the program but couldn't quit. Will I get a refund? A: First of all, I want you to know that it's okay. Quitting is a journey, and sometimes it takes more than one attempt. The fact that you completed the entire program shows real dedication. Regarding a refund - yes, you are eligible for a full refund if: - You have completed the program in its entirety - You request the refund within 60 days Please go ahead and submit your refund request, and we'll process it for you. And if you'd like to talk about what happened and explore your options for trying again, I'm here for that conversation too. --- [id 73 | current_tag:all | LTP Shortcuts] Q: I have relapsed after doing the QuitSure (Original) program. Should I try the Relaxed program? A: First, please don't be too hard on yourself. Relapse doesn't erase the progress you made or the things you learned. Yes, the Relaxed program can be a great next step after a relapse with the Original program. Here's why: - You already have a foundation of knowledge from the Original program - The Relaxed program gives you 42 days to rebuild and deepen that understanding at a gentler pace - The gradual approach means there's no sudden, dramatic change - you reduce naturally as your mindset shifts - You'll have 10-15 minutes a day, which means less pressure and more consistency The one thing --- [id 74 | current_tag:all | LTP Shortcuts] Q: I have previously tried the Original program multiple times (3+ times). Will the Relaxed program help me? A: I really appreciate your persistence - the fact that you keep trying shows how much you want this. That matters. However, after multiple attempts with our programs, I want to be honest with you rather than just telling you what you might want to hear. At this point, I'd actually recommend exploring a different approach altogether. Sometimes a different method - whether it's in-person therapy, a support group, or a clinical program - can provide what's needed when one approach hasn't worked after several tries. That doesn't mean our programs failed you or that you failed. It simply means that --- [id 75 | current_tag:P9 | LTP Shortcuts] Q: I relapsed after the Original program, then did the Relaxed program, and relapsed again. What should I do? A: I hear you, and I know this must be incredibly frustrating. Please know that your persistence says a lot about your determination. Here's what I'd recommend: go through the QuitSure (Original) program one more time, followed by the complete post-quit program. Here's the reasoning: - You now have a much deeper understanding of how addiction works from having gone through both programs - The Original program's intensive format, combined with everything you've already learned, can be very powerful on a revisit - Following it immediately with the full post-quit program gives you the sustained su --- [id 76 | current_tag:all | LTP Shortcuts] Q: I am getting cravings post completing the program. How do I deal with this ? A: First, thank you for reaching out - this is exactly what I'm here for. Cravings after quitting are driven by remaining deceptions - false beliefs that still have some grip on your mind. A craving isn't a physical need; it's your mind telling you a story about why you "need" a cigarette. Here's what I'd like you to do: Identify the deception: When the craving hits, ask yourself: "What am I believing right now?" Is it "I need this to relax"? "This situation requires a cigarette"? "I deserve one"? Use your Final Script: Within 10 seconds of noticing the craving, go through your Final Script. --- [id 77 | current_tag:all | LTP Shortcuts] Q: I am getting urge post completing the program. How do I deal with this ? A: This is completely normal and it's important to know: urges are different from cravings. An urge is a mild physical sensation - a slight restlessness, a subtle pull. It's your body's old nicotine receptors sending a faint signal. It's not intense, and it passes quickly (usually within 3-5 minutes). A craving is intense psychological desire driven by a false belief. If what you're experiencing is mild and physical, it's just an urge. Here's how to handle urges: Use 555 Breathing: 5 seconds in, 5 seconds hold, 5 seconds out. Do 5-10 cycles. This activates your body's calm response and the ur --- [id 78 | current_tag:all | LTP Shortcuts EXCLUDED] Q: How to remove any deception post quitting ? A: You can use the Deception Buster tool Write the deception - Identify the belief ("I believe smoking helps with ___") and countering truth. Once done, read this 5-10x daily. --- [id 79 | current_tag:all | Tech shortcuts EXCLUDED] Q: For ANY technical issue not listed here. A: We are really sorry that you are facing this technical issue. I have forwarded your issue to the technical team. They will take it from here. I assure you that your issue will be resolved at the earliest. Thank you for your patience. Meanwhile, if possible, please share a screen recording of the issue, for a faster resolution. (Screen recording tutorial for android: https://support.google.com/android/answer/9075928?hl=en Screen recording tutorial for Apple: https://support.apple.com/en-in/guide/iphone/iphc872c0115/ios ) For coaching related queries, please keep in touch with me here. --- [id 80 | current_tag:all | Tech shortcuts] Q: Infinite loader. Unable to sign in to the app. app keeps crashing after update A: We are so sorry about this. It is possible that some of your data got corrupted while updating the app. Unfortunately, the only option for you is to uninstall and reinstall the app. Do remember to log back in with the same account as you are currently using now. Thank you for reaching out to us. --- [id 81 | current_tag:all | Tech shortcuts] Q: Day 1 content has changed. Earlier it was videos, now it is text. A: These first few modules are simply an introduction to QuitSure. We were working on upgrading the material for you at present. They will be shown primarily in text form for now. Only from Day 2 of the program will most of the content be in the form of videos. --- [id 82 | current_tag:all | Tech shortcuts] Q: User suddenly lost all their progress. Or they (got) logged out and when they logged back in their progress was gone. A: Sorry to hear about this. First could you try closing the app completely (even from the app tray) and reopening? If that still doesn't solve the issue then there are 2 possible scenarios: 1. You selected a different QuitSure program from the one that you have made progress in. You can check this by going to your Profile page and scrolling down to the "Your Program" section. See which program you have currently selected. Tap on the "change" link and switch to the other program on QuitSure. Your journal and progress should be available again. If not, then you are likely experiencing scenario 2: --- [id 83 | current_tag:all | Tech shortcuts EXCLUDED] Q: User gets data inconsistency issue A: ONLY TO BE SENT BY NIDHI/COACHES AFTER THE ISSUE HAS BEEN RESOLVED. We have tried to fix this issue from our end. The issue should be resolved now. In case it is still not resolved, simply close the app completely (even from the app tray) AND then open the app again. Thank you for your patience! --- [id 84 | current_tag:all | Tech shortcuts] Q: User chat not working. Saying this feature has been disabled A: Sorry about this. It seems some of your local data has become corrupted when you updated your QuitSure app. This issue can be very easily resolved. Simply log out and log back in to your QuitSure account. To logout: 1. Go to your profile tab (bottom right tab on the app) 2. Scroll down to the "My Account" link. Tap on it 3. Tap on the "Logout" button and confirm When you log back in, remember to log back in to the same account that you are currently using. --- [id 85 | current_tag:all | Tech shortcuts] Q: module video does not load. users see a plain grey screen. A: Sorry about that! Could you try something for me please? Open the video, then wait for some time. 30-60 secs. You can put your phone down while you wait. The video should load. We only see this screen when the video is taking some time to reach your device. This can happen because video files are large. So if your data connection is slow or you are in a different part of the world than our video servers, there can be a delay in loading the video. --- [id 86 | current_tag:all | Tech shortcuts] Q: Subscription issue: Android: User says they have paid but program is still locked. Screenshot of email NOT GIVEN. A: We are so sorry that you have experienced this. First, please open any locked module on the home screen of the app. Do you see a popup on the subscription screen saying "Subscription Alert!" with an option to "Yes, use here"? If you do, then tap on yes, and your subscription should be immediately reactivated in your account. If you do not see the popup: Please use the following steps to check whether the payment was actually successful or not: Check if you have received a successful payment receipt EMAIL from Google (from: googleplay-noreply@google.com) If you HAVE received this email: Ple --- [id 87 | current_tag:all | Tech shortcuts] Q: Subscription issue: iOS: User says they have paid but program is still locked A: Sorry for the inconvenience caused. Please follow these steps and let us know if this solves your issue: 1. Tap on the "My QuitSure Subscription" link in your Profile Page in the app 2. Tap on the "Restore my purchase to this account" link --- [id 88 | current_tag:all | Tech shortcuts] Q: Subscription issue: iOS: User says they have paid but program is still locked AND restore purchase process did not work. A: We are so sorry that you have experienced this. Please use the following steps to check whether the payment was actually successful or not: Check if you have received a successful payment receipt EMAIL from Apple (from: no_reply@email.apple.com) If you HAVE received this email: Please contact us immediately via the app or at hello@quitsure.app with a screenshot of your email. We will fix your issue ASAP. If you have NOT received this email: -Check your transaction history on the Apple App Store ( https://support.apple.com/en-us/HT204088#iOS) to check if they processed your transaction prope --- [id 89 | current_tag:all | Tech shortcuts] Q: Some error saying PlayStore is down or Payments not working on Google or something like that A: Sorry about the issue you are facing with the Google Play Store. Do take a look at their support page to see if one of their suggestions works for you: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid Meanwhile one of the things you can try is: 1. Completely close your QuitSure App (even from the app tray) 2. Completely close your Google Play Store app (even from the app tray) 3. Reopen your Play Store app. Make sure you are signed in, and that the app is working (try searching for any random app) and you don't see any errors. 4. Then reopen your QuitSure --- [id 90 | current_tag:all | Tech shortcuts] Q: When amounts not showing on subscription page. A: This usually happens when your device is unable to fetch the pricing data from the Google Play Store for some reason. Very often, if you wait for some time, the items will appear. If not, there may be an issue with the status of your Google Play Store app on your mobile device. To fix this: 1. Please completely close BOTH quitsure app AND google play store app (even from the app tray). 2. Then FIRST reopen google play store app. 3. THEN reopen quitsure. 4. Try subscribing again. Do let me know if this works for you. --- [id 91 | current_tag:all | Tech shortcuts EXCLUDED] Q: If user cancels subscription but still gets charged. If user gets charged EARLY. A: Sorry for the inconvenience. For us to investigate the issue and process your refund, please could you share the following details: Your order id with Google, so that we can identify your transaction on the Play Store. To find out your order id, please refer to the email that you received from Google (from: googleplay-noreply@google.com) at the time of purchasing the subscription. You can also simply share the screenshot of the purchase email you received from Google with the order id visible in the screenshot. --- [id 92 | current_tag:all | Tech shortcuts EXCLUDED] Q: If user cancels subscription but still gets charged. If user gets charged EARLY. A: Sorry for the inconvenience. For us to investigate the issue and process your refund, please could you share the following details: Your order id with Apple, so that we can identify your transaction on the App Store. To find out your order id, please refer to the email that you received from Apple (from: no_reply@email.apple.com) at the time of RENEWAL payment (not the order id of the first purchase) You can also simply share the screenshot of the purchase email you received from Apple with the order id visible in the screenshot. --- [id 93 | current_tag:all | Tech shortcuts EXCLUDED] Q: User doesn't know that subscription renews automatically. And he is asking for a refund A: Hi there, Thank you for contacting the QuitSure support Team! I understand that you are requesting a refund for the autorenewal of the subscription. Please be advised that I have forwarded your concern to our payments team to process this request. It usually takes 48 hours to process this at our end. We appreciate your cooperation and understanding. Kind regards, The QuitSure support Team --- [id 94 | current_tag:all | Tech shortcuts EXCLUDED] Q: User knows that subscription renews automatically. And he is asking for a refund A: Hi there, Thank you for contacting the QuitSure support Team! I understand that you are requesting a refund for the autorenewal of the subscription. Please be advised that I have forwarded your concern to our payments team to process this request. It usually takes upto 48 hours to process this at our end. We appreciate your cooperation and understanding. Kind regards, The QuitSure support Team --- [id 95 | current_tag:all | Tech shortcuts] Q: User is just asking to stop autorenewal. Not asking for refund A: We are sorry for the inconvenience caused to you. Unfortunately, we don't have the option to cancel your subscription at our end. The good news is that you can easily cancel your subscription at any time via the subscription management page of your Play Store or App Store account. ​The instructions on how to manage/cancel your app subscriptions can be found here: ​ Apple/App Store: https://support.apple.com/en-us/HT202039 ​Android/Play Store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid Please feel free to reach out to us if you face any issues in ca --- [id 96 | current_tag:all | Tech shortcuts] Q: Missed the intro discount A: We offer a special additional discount to clients who are committed to quitting smoking with QuitSure and are ready to do the program right away. As we all know, smokers love to procrastinate quitting. This special introductory discount, valid only for 20 minutes, helps many clients get over that initial tendency to delay their quitting journey. If you missed out on the introductory discount, no problem! We are still offering the program at a heavily discounted rate for anyone who subscribes after the introductory discount expires. You can subscribe by tapping on any of the locked items on y --- [id 97 | current_tag:all | Tech shortcuts] Q: User is in Indonesia A: Thank you for all the details you have shared. I looked into your account. Unfortunately, it seems you are currently in Indonesia. Indonesia has banned our video provider (Vimeo - the largest video provider in the world after YouTube) and there is unfortunately nothing we can do about it. Indonesia, like China, and other Asian countries, has heavy internet regulations, and our video provider is one of the many companies that they block. In 2018, Vimeo, Tumblr, and Reddit were all blocked for hosting content featuring nudity, which is considered pornography in Indonesia. Because of this, our --- [id 98 | current_tag:all | Tech shortcuts] Q: Videos not working: if you do not know WHICH video is not working A: Sorry to hear that you faced this technical issue. Please could you share some information to help us resolve it at the earliest: Specifically in which module or exercise is your video not working? If possible, please also share a screenshot or screen recording of the issue you are facing. In the meantime, there are a few things that you can try to resolve the issue at your end. - Make sure that your internet/mobile data is working properly. (specifically if your internet is fast enough to handle video files) - Close the app completely (even from the app tray) AND then open the app again and --- [id 99 | current_tag:all | Tech shortcuts] Q: Videos not working: If it is a book youtube video A: Do you see an alternate link below the video? Please use that link. The video should work on it. --- [id 100 | current_tag:all | Tech shortcuts] Q: My day is not unlocking A: Step 1: Please make sure that you have active subscription: It is possible that your modules are locked because you don't have an active subscription to Quitsure program. More about subscription here: https://www.quitsure.app/subscriptions It is also possible that you have access to one program, but you are currently accessing a different program. So please make sure that you are using the program that you subscribed for. Step 2: Make sure that all the modules and exercises of current day are marked completed: If you have active subscription, you should be able to access all the modules. So, --- [id 101 | current_tag:all | Tech shortcuts] Q: Module No Content issue or ANY error while opening a module A: Sorry to hear that you faced this technical issue. This happens if your device is unable to fetch the module from our servers for some reason. There are a few things that you can try to resolve the issue at your end. - First make sure that the time on your phone matches the time zone that you are currently in. This is a security safeguard against hackers. - Secondly, make sure that your internet is working properly. - Then, please close the app completely (even from the app tray) AND then open the app again and try again. - If it still doesn't solve the issue, check if you are using a VPN. If --- [id 102 | current_tag:all | Tech shortcuts] Q: Day screen won't load. Home screen won't load. Just seeing the loader. A: Sorry to hear that you faced this technical issue. There are a few things that you can try to resolve the issue at your end. - First make sure that your internet is working properly. - Then, please close the app completely (even from the app tray) AND then open the app again and try again. - Turn off VPN if you are using any VPN. QuitSure doesn't work on unsecured internet. - If none of the above work, then as a last resort, please uninstall and reinstall the QuitSure app. If the issue is not resolved, please let me know. I understand that it is very important for your journey to quit smoking --- [id 103 | current_tag:all | Tech shortcuts] Q: Audio not there in videos A: Are you using a tablet/iPad by any chance? If you are, unfortunately, our app is not designed to work on a tablet. Please access the QuitSure program via your mobile device. Apple does not give us a way to prevent the app from being downloaded on an iPad. We are working on making the app iPad compatible, but that may take some time. If you do not want to use the app from your phone, do let us know. --- [id 104 | current_tag:all | Tech shortcuts] Q: For iOS INDIA only. Where users claim the money was cut from their bank but they cannot find the money and they are not subscribed. A: So sorry about this! We have recently been facing this issue with some iPhone clients in India because of changes in the country's financial regulations. Please could you check your Apple/iCloud wallet? Sometimes Apple takes the money from your bank account, but just puts it in their wallet. It does not give it to us. Do let us know if you are able to find it. --- [id 105 | current_tag:all | Tech shortcuts] Q: How to logout A: 1. Go to your profile tab (bottom right tab on the app) 2. Scroll down to the "My Account" link. Tap on it 3. Tap on the "Logout" button and confirm --- [id 106 | current_tag:all | Tech shortcuts] Q: How to erase my data/delete my account A: 1. Go to your profile tab (bottom right tab on the app) 2. Scroll down to the "My Account" link. Tap on it 3. Scroll down to the "Delete My QuitSure Account" link and tap on it. Please note, once you have deleted your account, you will not be able to recover your data. The process is irreversible. IMPORTANT: If you have an active subscription via the Google Play Store or the Apple App Store, make sure you cancel your subscription via the subscription management page of your Play Store or App Store account. ​The instructions on how to manage/cancel your app subscriptions can be found here: ​ --- [id 107 | current_tag:all | Tech shortcuts] Q: How to find out login credentials A: 1. Go to your profile tab (bottom right tab on the app) 2. Scroll down to the "My Account" link. Tap on it 3. See the login credentials associated with your account. --- [id 108 | current_tag:all | Tech shortcuts] Q: How to apply coupon A: Step 1 > Open the QuitSure App & make sure you are logged in to your account Step 2 > Tap on any locked item on your Home screen or the Subscribe button on the 'My QuitSure Subscription' page from your Profile screen (bottom right tab) Step 3 > The payment screen will open with pricing shown Step 4 > Tap on 'Have a Coupon/Promo Code?' Step 5 > Enter the Coupon Code you have and tap on 'CHECK CODE' Step 6 > If your code is valid, tap on 'APPLY CODE' Step 7 > You should now return to the payment page with your code applied and the new pricing shown Step 8 > Tap on Subscribe/Buy Now at the bottom --- [id 109 | current_tag:all | Tech shortcuts] Q: I want to change the email address associated with my account A: You can update the email address associated with your QuitSure account at any time by following the steps below: 1. Go to your profile page (bottom right tab on the app) 2. Scroll down to the ‘My Account’ link and tap on it 3. Tap on the edit icon next to your email address. 4. Enter and verify your new email address as instructed --- [id 110 | current_tag:all | Tech shortcuts] Q: How to change or switch my program A: You can switch your program by following the steps below: 1. Go to your profile page (bottom right tab on the app) 2. Scroll down to the ‘Change your program’ section and tap on the link. 3. Choose your desired program from the list. --- [id 111 | current_tag:all | Tech shortcuts EXCLUDED] Q: Apple has renewed A: Sorry about this! It turns out that Apple does this strange thing where if a subscription payment failed in the past (and your subscription did not renew because Apple could not charge you); then say a few days, or even months later, if you update your payment method on Apple; it will automatically resubscribe you to all past subscriptions that got canceled on their own because of the payment issue. This happened to me once and it was really annoying. I have escalated your situation to the tech team to see if they can do something about this. --- [id 112 | current_tag:all | Tech shortcuts EXCLUDED] Q: When client is saying that our refund policy is not fair and we should make exception for his specific situation (or excuses) A: Hello User, We can understand where you are coming from. The policies are there for a reason: so that the company doesn't have to go through a debate in every situation. It is practically not possible to evaluate from subjective, objective, legal, financial, moral and various other perspectives of every situation. These factors were taken into consideration while forming the policy. We have made sure that the clients have sufficient time to evaluate and decide whether their investment in QuitSure is beneficial or not. If it doesn't work for them for some reason, they have enough understandi --- [id 113 | current_tag:all | Tech shortcuts EXCLUDED] Q: Countries with Similar Pricing (Android and IOS). As the pricing is same, downgrade and upgrade is same process. A: If you have accidentally picked the Text program and you want the Video program instead (or the other way around), then we can manually do it for you. We can give you free access to the new preferred program and unlock your latest day. Your journal entries will not be transferred to the new program though, but you can enter these manually to the new program. Please note- Your new program will have the same validity as the program that you purchased. You will have access to your purchased program as long as you have active subscription for that. The subscription of the original program will au --- [id 114 | current_tag:all | Tech shortcuts EXCLUDED] Q: For android user in countries where price is different A: Upgrading to the Video program is a straightforward process. Step 1: Switch to video program: -Go to your profile page. -Scroll down to the ‘Your Program’ section and tap on the ‘change’ link. -Choose the desired program from the list. Step 2: Purchase Video program. To purchase the video program, please click on any locked module or exercise. Step 3: Once you have completed the purchase, please notify us. Following your notification, we will process a refund for your Text program subscription fee within 24 hours. If you want us to unlock your days in the Video program to match your progre --- [id 115 | current_tag:all | Tech shortcuts EXCLUDED] Q: For IOS user in countries where price is different A: If you have accidentally picked the Text program and you want the Video program instead, then we can manually do it for you. We can give you access to the Video program and unlock your latest day. Please follow the following steps: Step 1: Purchase Video program. To purchase the video program, please pay the difference of fees between text and video program. As this can't be done through App Store, please use the following payment link to make the payment:______________ Step 2: Once you have completed the purchase, please let us know the email address that you entered on this payment link. A --- [id 116 | current_tag:all | Tech shortcuts] Q: Stripe cancellation steps for the user A: If you purchased your subscription through the **QuitSure website** or via a payment link provided by QuitSure, follow these steps: 1. Open the QuitSure app 2. Go to your "Profile" page (bottom-right tab) 3. Scroll down and tap "My QuitSure Subscription" 4. Scroll to the bottom and tap "Manage your Subscription" 5. You will be redirected to a web browser. 6. Click on “Cancel Subscription” 7. A confirmation page will open, click on “Cancel Subscription” again to confirm. 8. Once cancelled, a feedback pop-up will appear. You can choose to click “Submit” or “No Thanks.” From there, you can canc --- [id 117 | current_tag:all | Tech shortcuts] Q: Amount deducted via UPI but subscription is not active A: Sorry for this, sometimes Apple is unable to link UPI payments properly with their system. First, please go to your settings app in your phone > iCloud settings > Subscriptions > and see if Apple is showing an Active subscription for QuitSure. If not: that means Apple was not able to capture your payment properly. In this situation, please check which of the 2 scenarios below have happened: 1. Check your Apple wallet to see if the money you paid was entered into your Apple wallet instead of being sent to us. 2. ⁠Check your bank records to see if Apple reversed the charge within 48 hours of m ---