# Coach feedback: content items for Barkha (Jul 3-13 testing)

These are corrections the coaches flagged that need a content decision or a new/updated approved
answer. The behavioral fixes (day-awareness, relapse routing, urge-vs-craving, language, brevity) are
handled in the bot. These are the ones only the content owner can settle.

## Factual corrections to existing answers
1. **Mindful cigarettes count.** The bot says "the more the better." Coach: on Original we ask users
   to smoke **at least 10 mindful cigarettes**. On Relaxed the answer says "1-2 per day", but the
   end-of-program quiz asks if they smoked **40 mindful cigarettes total**, so 1-2/day for ~20 days
   would not reach 40. Please give the correct target for each program.
2. **"reduces cravings" vs "removes cravings."** In the "how the program works" answer, coach wants
   "removes cravings", not "reduces cravings".
3. **Day 1 has no videos.** Content was updated: no videos on Day 1, videos from Day 2 onward. The bot
   currently implies videos throughout.
4. **Extensions.** We no longer give subscription extensions. The bot currently says "email the team
   and they will help", which creates false hope. What should it say instead?
5. **Toolkit availability (Relaxed).** The Toolkit / Journals opens on **Day 12** in Relaxed. The bot
   told a Day 11 Relaxed user to find their journal in the Toolkit.

## New answers to add
6. **Gift a subscription.** Coach: "we have a specific answer for this." Please provide it so we add it.
7. **Change app language.** When a user asks to change language, we should send the **steps to switch
   the app language** (not just list the available languages). Please share the steps.
8. **Relaxed + wants to quit without smoking.** Coach SOP: recommend switching to Original, give a
   mental-health disclaimer if they mention low mood, and if they still want to do Relaxed without
   smoking, tell them to skip the exercises that require smoking. Please confirm the exact wording.

## Policy / disclaimer questions
9. **Weed / marijuana.** Two different answers exist. Coach: "we say you don't need to abstain from
   weed", and "the weed disclaimer is missing". What is the correct line + disclaimer?
10. **Minor wanting to quit.** Coach: just give a **minor disclaimer** and say QuitSure will work for
    them anyway; do NOT escalate to a support member. Please confirm the disclaimer text.
11. **Discount (first-time buyer).** When someone is buying for the first time, don't mention
    "renewing". Confirm the correct discount/first-purchase wording.

## Coach shortcuts the bot should be able to route to (need the content)
12. **/stillurge** and **/urgevscravings** from the Final shortcuts sheet. Coaches repeatedly said the
    bot should have sent these for urge/craving situations. If we add their content to the knowledge
    base, the bot can use them. Please share those shortcut texts.

## New answer that would make day-gating reliable
13. **Early-day "can I smoke during the program?" answer.** Today the only approved answer to this is
    written around mindful smoking, so a Day 1 or 2 user (who has not been taught mindful smoking yet)
    sometimes gets it prematurely. A short early-day version, "yes, just keep smoking as usual for
    now, the techniques come a little later," would let the bot answer Day 1-2 users correctly and
    deterministically. Please provide the wording you would want for an early-day user.

## Note on relapse (handled in bot, but confirm the SOP)
The bot now distinguishes a one-cigarette slip from a relapse, asks how many cigarettes before acting,
and routes real relapses to a human coach instead of auto-sending the form. Please confirm this
matches the SOP, especially: first-time relapse = relapse form; repeat relapse = coach (relapse-twice
procedure).